Water and Sewer Charges Explained

 How often does Council charge water and sewer?

The Billing period for water and sewer accounts is three times a year.

How often does Council read the meters and do they estimate the bills?
Meters are read every four months. Council endeavours to avoid estimating any water reads and only on rare occasions it is necessary. Council will attempt to contact the land owner to provide Council with a read if access to the property is not possible or safe ie dogs or locked gates.

How is the water usage calculated?

Your water consumption charge is billed with two price steps:

Up to the first 200 kl is charged at step 1: $0.86 per kilolitre per annum
Over 200kl is charged at step 2: $1.82 per kilolitre. 

All price details appear on the back of the Water and Sewer notices to assist in understanding how to read your water and sewer account.

What to do if you have a high water meter read?

It is really important to know what is going on at your house when it comes to water and usage particularly as the days heat up and out patterns of water use increase.
It might be that you’ve noticed some greener patches around your yard, you can constantly hear running water, or that you have received a higher than usual water bill. Your might have an undetected leak at your premises.

• Check the meter and ensure the read corresponds to what appears on your current water and sewer account. (Read the black number dials on your meter) If it is incorrect please take a photo as proof of the discrepancy and contact Council’s Revenue Department 6962 8466.
• Read the meter and wait a few hours and re-read meter and compare the figures. If no water has been used in this time, the figures should remain the same. If the read has increased or you notice the dials are slowly moving that may indicate a water leak. You may need to contact a certified plumber to inspect and carry out any repairs if necessary.
• Check for leaks and inspect household appliances, pipes or fittings. This could include toilet, dishwasher, washing machine, hot water system, evaporative air conditioner. Faulty or leaking appliances can lose considerable amounts of water in a short period of time.
• New watering systems could also be a contributing factor to an increase in water usage.

If you have experienced an undetected leak at your property, you may be eligible for a one-off adjustment on your water consumption. Please contact Council’s Revenue Department on 6962 8466 to find out more information.